What's Different in Version 5?
Frequently Asked Questions
1. Account and Data Security
BackJack continues to make the protection and safety of our clients' information its highest priority. Version 5 has introduced even greater security measures in the client software, networking & file transfer methods, file transfer and storage encryption, password management, and overall account management.
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2. MyBackJack Users
MyBackJack users are those persons within an account holder's business who have access & permissions to the account's MyBackJack web-based administration portal. It allows business account holders to delegate to computer technicians and internal support, the ability to provide self-service support for their BackJack computer users. This includes password management and storage allocation as well as other features contained within the MyBackJack portal.
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3. Feature Changes
Notable feature changes and/or enhancements to the client software include:
- Single Backup Set
- Single Scheduling
- Individual User Management for password changes and forced password changes
- Individual user encryption keys with Encryption Passphrase testing
- Block-level incremental backups to reduce bandwidth
- Fixed 10-30-30 file retention policy -- 10 revisions of a file for up to 30 days after which, if there are no more revisions, previous revisions will be removed down to the most recent version of the file which will remain backed up as long as it is part of the backup set. If a file is deleted from the users hard drive or moved out of the backup set, it will remain on the remote storage servers for 30 days, after which it will be deleted from the remote storage servers.
- Manual or automated software updates
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4. User Management
New users to an account are no longer created by the user via the client software. Each user of the BackJack service can only begin their backups once a MyBackJack user invites the user by adding the user to their account via the MyBackJack portal. Users on an account are deleted and/or removed from the BackJack system via an the MyBackJack portal.
MyBackJack users also have the ability to manage user details including passwords and encryption passphrase testing as well as storage allocation at the individual level. As well, new self-service support for users has been integrated into the client software via the 'Manage User' tab.
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5. Storage Allocation
For every user on an account, each individual user is assigned a minimum of one 10 GB block. Therefore, 3 users on an account would require 30 GB of storage for the account. All storage is purchased in 10 GB blocks. If one of the 3 users required two 10 GB blocks, then the account would require the purchase of four 10 GB blocks for a total of 40 GBs. The account's MyBackJack user(s) can then assign two 10 GB blocks to the single user requiring this storage.
