Subscribing to BackJack is easy. Just visit our Subscribe link to get started. You will need your Account Id, MyBackJack ID and MyBackJack password to enter the portal. Once there, you will be guided conveniently through confirming your User and Storage requirements, entering Contact and Billing information and testing your encryption passphrase.

In order to subscribe to BackJack, you need an Account ID. This can be obtained via the free account/download process. Once you have this information, you can then proceed to subscribe (ie. you don't have to perform any uploads prior to subscribing).

Absolutely. BackJack is used by Mac users around the world. All international subscriptions fall under our US pricing and will be processed in US dollars.

You are welcome to keep the free account User and proceed with further uploads OR remove it and start completely anew. If you keep it, then you will be required to test the Encryption Passphrase you generated (to ensure that you are backing up using a known Encryption Passphrase). If you want to start with new Users, then you can simply deactivate the free account User (via the MyBackJack portal) and proceed to purchase the required number of new Users. In this case, the original User activated under the free account is then permanently deactivated in our system.

Yes. You can install BackJack on multiple Macs in your organization and they can be conveniently managed from a single location through the use of MyBackJack. You may add as many users as you would like when you subscribe or you can easily add additional Users at any time in the future.

When you subscribe, you purchase as much storage as you require to protect all of the Users on your Account. Storage is sold in 10 GB blocks. We've made calculating storage simple for you. All you need to do is look on your hard drive and determine the size of all the folders that you want to protect. For example, it is common for Mac users to back up their entire 'Home' directory. To determine the size of this folder, use Finder to select your Home folder and then select 'Get Info' from the File menu. It will calculate the size of this folder for you so that you can gauge how much storage space to purchase. Do this for each Mac you want/need to protect and you will know how much to purchase.

Remember that storage space is both sold and assigned to Users in 10 GB blocks. Therefore, if you determine that your 'Home' folder is 8.9 GB, you would purchase 1 x 10 GB block to be assigned to that User. If you determine the folder to be 14 GB, you would purchase and assign 2x10 GB storage blocks.

We offer a convenient Annual fee comprised of both User fees and Storage fees. We accept payment via Credit card (Visa, Mastercard or Amex) or Paypal.

When you subscribe to our Annual term, you are charged in advance for the yearly Storage fees. If you need to purchase additional Storage throughout the year, we will prorate the amount until your renewal date and charge you accordingly at the original rates. Please refer to our Billing Policy for further details on the above.

Yes! We offer all clients a full 30-day money back guarantee on all fees initially paid to us provided the cancellation occurs within the first 30 days of their subscription date. We also provide a Support Guarantee offering subscribers additional free time added onto their subscription, in the event that our response did not meet your expectations! Check out our Support Guarantee.

No. Support, as always, is completely free. We encourage you to review our Support Guarantee for further details.