Knowledge Base
Entries by Title
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- Automatic Backups are set but are not running
- BackJack Online Backup for Mac Important Information
- BackJack has been running longer than I expected it to run. Should I stop it?
- BackJack is telling me that it will take hours/days/weeks to complete the backup.
- Confirmation Email states no files were backed up
- Error Message "Session Error: Setting Up Session Failed"
- Error Message: "Alert - An error occurred while attempting to access BackJack’s local Catalog. Please contact BackJack Support
- Error Message: "An error occurred while attempting to access BackJack's Settings file. Please contact BackJack Support
- Error Message: "Problem Encountered. Some items could not be added to this Backup Set. Please see Log for details."
- Error Message: "Software Update Error - An error occurred while checking for software updates. Please see log for more details."
- How do I cancel my Account?
- How do I change where my Confirmation Emails go?
- How do I reinstall BackJack after a system failure?
- How do I remove Users or Storage That I Don't Need Anymore?
- How to Send Your BackJack Log
- How to change a password
- How to restore files
- I'm not getting Confirmation Emails Any More
- Lion Compatibility
- My Confirmation Email says BackJack needs "Read Permission"
- My Free Trial expired and I want to subscribe but I can't remember my password. The Forgot Password link isn't working!
- New Storage does not appear in BackJack
- Reconfiguring BJAutoLaunch5
- There is a red bar at the top of the BackJack window
- There is a red question mark in the Items to Backup list
- What do all the different IDs, Usernames, and Passwords do?
