What do all the different IDs, Usernames, and Passwords do?
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| Last Modified: | November 23, 2010 |
| Products Affected: | BackJack 5 |
| Versions: | All |
| Article: | KB100004 |
Problem
You need to provide an ID, Username, or password but you do not know which one to use.
Resolution
Print out this Important Information sheet
so that you will have a place to write down each login credential.
Find out what each credential does (click here)
Find out what your credentials are (click here)
BackJack Account ID
Your BackJack ID can be found by launching BackJack then navigating to BackJack5 > Preferences from the menu bar.
Username
Your Username can be found by launching BackJack then navigating to BackJack5 > Preferences from the menu bar.
BackJack Password
For your password hint, contact us at 1-888-421-0220 or support@backjack.com
MyBackJack ID
Contact your Account Administrator, or us at 1-888-421-0220 or support@backjack.com
MyBackJack Password
For your password hint, contact us at 1-888-421-0220 or support@backjack.com
MyBackJack Registration Code
To verify your MyBackJackRegistration Code, contact your Account Administrator, or us at 1-888-421-0220 or support@backjack.com
Encryption Passphrase
If you do not know your Encryption Passphrase, call us immediately at 1-888-421-0220! We cannot recover the Passphrase, but we can help you setup a new Username. This will allow you to start up a new backup and create a new Encryption Passphrase before you lose your files.
If this doesn't solve your problem, please visit our Help Me page for more assistance.
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Friday, September 3, 2010 at 4:42PM | Share Article 
BackJack Account ID
Your BackJack Account ID is your account number. It is used for billing, support tracking, and logging into the MyBackJack Admin portal. It identifies your account.
Username
Your Username identifies your backup set within the account. *Note: If there is only one person backing up under your account, there will only be one Username.* The Username is used by account administrators to maintain their accounts. It is also used for support tracking.
BackJack Password
Your BackJack password allows you to make changes to your backup set. It also allows you to connect to our servers during a backup.
MyBackJack ID
Your MyBackJack ID is used to identify you when logging into the MyBackJack Admin Portal.
MyBackJack Password
Your MyBackJack ID is used to access the MyBackJack Admin Portal.
MyBackJack Registration Code
Your MyBackJack Registration Code is for the Forgot Password feature on the MyBackJack Admin Portal login page. This code verifies you as a legitimate MyBackBack login.
Encryption Passphrase
*This is the most important piece of information that you have.*
This is your key - without it, you cannot recover your files. We do not know it, and we cannot find out what it is. If you lose it, your data will be lost!
If you do not know your Encryption Passphrase, call us immediately! We cannot recover the Passphrase, but we can help you setup a new Username. This will allow you to start up a new backup and create a new Encryption Passphrase before you lose your files.
**Passwords are case sensitive**