New Storage does not appear in BackJack

Last Modified:	November 26, 2010
Products Affected:	BackJack 5
Versions:	All
Article:	KB100007

Symptoms

• After purchasing new storage, you do not see the purchase reflected in BackJack’s Status bar.
•  The “Backup Now” button is greyed out

Resolution

Assign the new storage to your User

1. Click on the Username requiring additional storage
2. Enter the total number of storage blocks you would like this user to have in the '10 GB Storage Blocks' field. (this total includes the storage they already have assigned for use, plus any additional blocks of storage that you are now adding to their Username)
3. Click on the Submit button at the bottom of the page
4. You will be taken back to the Manage Users page where you can view the assigned storage blocks for each user by looking under the '10 GB Blocks In Use' heading.

Launch BackJack and click on the Refresh icon to the left of the 'Available' field, so that the software can be updated by the portal of your now increased storage limit. The interactive bar will calculate the storage requirements. If it is green you have enough storage space for the files you have selected in your backup set; if it is red, you do not have enough storage space for the files you have selected. You will either need to purchase more storage space (10 GB blocks) or reduce your backup set by deleting files you have selected under your 'Items to Backup Field'.