My Confirmation Email says BackJack needs "Read Permission"

Last Modified:	December 2, 2010
Products Affected:	BackJack 5, Mac OSX 10.5, 10.6
Versions:	All
Article:	KB100014

Symptoms

You receive a confirmation email that looks like this:

Subject: BackJack Reporter (Errors) - Backup Confirmation

Account ID: back.jack

Username: back.jack

Started: 9/28/10 4:00 PM

Finished: 9/28/10 4:05 PM

This Session: 10.1 MB for 4 Files

The following problems occurred during initial scan that prevented BackJack from checking if a backup was required:

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Could not get directory contents ('Read' permission required):/Users/backJack/Library/Database/Database.sqlite3

Could not get directory contents ('Read' permission required):/Users/backJack/Library/Preferences/Global.plist

Could not get directory contents ('Read' permission required):/Users/backJack/Library/Preferences/BezelServices.plist

Could not get directory contents ('Read' permission required):/Users/backJack/Library/Preferences/client.plist

Could not get directory contents ('Read' permission required):/Users/backJack/Library/Preferences/dashboard.plist

The following files were successfully backed up:

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/Users/backjack/Desktop/BackJackKBx.rtf (100 KB)

/Users/backjack/Desktop/BackJacktech.rtf (10 KB)

/Users/backjack/Documents/TenForward.tng (10 MB)

/Users/backjack/Documents/m1llEnIumf@l0cn.sw4 (30 KB)

Explanation

This simply means that BackJack is not allowed to look at the contents of the files in question. There are several Mac OS issues that can generate a "Read Permission" error, but typically a file that does not have read permission is a file generated by the Mac OS or by another User on your Mac.

Resolution

Log into your Mac as an Administrator. If you do not have Administrator privileges, please contact your system administrator.Find the files that do not have read permission. We recommend that you change the permission to "Read Only" unless otherwise instructed.If you cannot find the files that do not have read permission, send us your BackJack Log and we'll let you know what to do.