I'm not getting Confirmation Emails Any More

Last Modified:	December 14, 2010
Products Affected:	BackJack 5
Versions:	All
Article:	KB100024

Problem

You have "Send Confirmation Email" checked, but you not receiving your Confirmation emails.

Resolution

1. Double check that the "Send Confirmation Email" box in the BackJack Backup tab is checked.
2. Check if the email address that the Confirmation Emails are being sent to is active and valid. 
   • To do that, see the directions in this article.
3. Check your spam folder.
4. If you use an online email provider (i.e. Gmail) but receive your emails through a computer-based email client (i.e. Apple Mail) check your online Inbox and spam folder.  
5. If you use mail forwarding (i.e. you have several addresses but they are all forwarded to the same Inbox) check each account individually.