Error Message: "Software Update Error - An error occurred while checking for software updates. Please see log for more details."

Last Modified:	December 3, 2010
Products Affected:	BackJack 5, Mac OSX 10.5, 10.6
Versions:	All
Article:	KB100015

Symptoms

When you attempt to back up, you receive the error above.

Explanation

BackJack performs two types of software updates (one checks for new versions and one makes sure that the files on our servers match what's on your computer), but they both depend on an initial check of your Internet connection. The message you saw means that BackJack couldn't connect to the Internet when it attempted to run a backup.

Resolution

This can occur for various reasons, but is usually temporary. Check your Internet connection and then try running a manual backup. If this doesn't work, please send us your BackJack Log.