Confirmation Email states no files were backed up

Last Modified:	November 16, 2010
Products Affected:	BackJack 5, Mac OSX 10.5, 10.6
Versions:	All
Article:	KB100001

Symptoms

You receive a confirmation email that looks like this:

Symptom A:

Account ID: back.jack
  Username: back.jack  
   Started: 11/9/10 9:35 AM   
  Finished: 11/9/10 9:35 AM       

This Session: 0 B for 0 Files 


The following files were successfully backed up: 
-------------------------------------------------------------- 
No files were backed up during this session.

OR

Symptom B:

Account ID: back.jack 
Username: back.jack 
Started: 11/9/10 9:35 AM 
Finished: 11/9/10 9:35 AM 
This Session: 0 B for 0 Files


The following problems occurred during initial scan that prevented BackJack from checking if a backup was required:
--------------------------------------------------------------
The file /Users/backjack/Desktop/BackJackKBx.rtf could not be checked if a backup is required as it no longer exists in the original location.
The folder /Users/backjack/Documents/Projects could not be scanned for new or changed items as it no longer exists in the original location. 
The following files were successfully backed up:
--------------------------------------------------------------
No files were backed up during this session.

Resolution 

Resolution for Symptom A:

There is nothing wrong. 

This email means that no files changed from the last backup. Since nothing changed, BackJack had nothing to back up.

Resolution for Symptom B:

Fix the Misconfigured item(s) in your backup list.

If a file or folder is moved or renamed, your Confirmation Email will list that file or folder, followed by, "The following files were successfully backed up: No files were backed up during this session."  In the BackJack client software, there will be a red question mark in the "Items to Back Up" list (?) alerting you to "reconfigure" or find, the item. 


To reconfigure ("find") an item

1. Select it in your 'Items to Back Up' list in BackJack.
2. On the right hand side of the 'Items to Back Up' pane there is a red question mark button.
3. Navigate to the new location of the file or folder and click 'Select' or 'Open' - depending on your operating system.

If you don't want to back up this item any more, simply remove it from the list of items to back up by selecting it and then clicking the minus