Help Me

- Lion Compatibility -

Here, as a client or Free Account user, you will quickly find ways to either contact BackJack when you're in need of support, or check out our online help documentation if you'd to see some common guides requested by our clients.

We thrive on our support, and we're here to help. So feel free to give us a shout, and we'll get back to you right away.

Plus, look forward to live chat, automatic log submission, and other great support features we plan on bringing to you.

Phone

Toll Free Support (North America): 1-888-421-0220

(International): +1 (519) 650-1559

Fax: (519) 650-1559

Feel free to call us for immediate, live support during our regular support hours, where we promise to pick up the phone in 18 seconds or less; or, call you right back if all of our support staff are busy. Our 'Live' Support hours are 10 am - 6 pm Eastern (7 am - 3 pm Pacific). We are available on-call for our clients 24/7 so if you have an emergency and need immediate assistance, please call and leave a message and -press *2, and we will respond as quickly as possible. 

Email

support@backjack.com : BackJack Support

We are monitoring our email live, so you can expect a quick reply. Generally we can get back to any new email within 2 hours, but if we can't manage to do it in 4 - you automatically qualify for a free extra day tagged onto the end of your subscription. Every time it happens.

More Info

Here you will find links to our support documentation, where you may follow along with tutorials while you are troubleshooting; as well as our FAQs, where we answer the most common questions. But as always, if you can not find what you are looking for, feel free to contact us, any time.

If you'd like to view some tutorials and troubleshooting guides for BackJack, please check our Support Documentation:

For version 5 clients: click here

For v4 clients: click here

To check out our FAQs for common answers, to more common problems, please refer to our: Getting Started, Subscribing, and Security pages.