Billing and Payment Policy (v4.5.5)

This document outlines the Billing and Payment Policy for BackJack's v4.5.5 Basic and Advanced File Protection Plans. If you need to review the Billing Policy for v5, please click here.

Pricing Plans

We offer two different types of file protection plans for our clients, Basic and Advanced (see below for more details). All pricing for BackJack is based on a monthly term. If you prefer to pay for an Annual term with our service, please contact <billings@backjack.com> for more information.

Plan A - Basic File Protection
Our Basic File Protection Plan represents using BackJack where your files are stored with us on a single online server only. It is the lowest level of storage protection we offer and the cheaper price per month reflects the fact that your files are not redundantly stored (nor is there an offline copy stored). As such, while it is less expensive for us to offer this option to our clients, the risk of file loss increases significantly. If this server goes down, your files are no longer recoverable and you will be required to re-upload your files. Clients are required to sign a formal agreement with us when they subscribe to this Plan so that they are fully aware of the risks involved. We recommend this Plan only for certain situations (contact us for more info).

Plan B - Advanced File Protection
Our Advanced File Protection Plan represents using BackJack where your files are redundantly stored at two geographically-separated sites (2 separate online servers). A third (offline) copy is also maintained. It is the highest level of storage protection that we offer. This Plan was designed so that if one of our servers goes down, you are still able to back up and/or recover your files without interruption from the other.

Switching Pricing Plans
If, at any point after you subscribe, you would like to change your File Protection Plan, you will be required to start over with a completely new Account. You will not be re-charged the Activation Fee; however, you will be charged for the initial month's subscription fee and any additional storage prorated accordingly. Please contact <support@backjack.com> for complete details on how to switch Plans.

Account Suspension
Since you are invoiced monthly based on the amount of data being stored on our servers, your Account cannot be placed in a temporary suspended status (ie. there are still costs involved for us to maintain and store your existing data). If you need to cancel your Account, please review our Cancellation Policy.

Invoice Period
Your invoice period starts and ends at 12:01 AM EST (Eastern Standard Time) on the day of your invoice - ie. If you subscribe to BackJack on November 18th, your invoice period is from November 18th until December 18th at 12:01 am EST. Your next invoice period would begin on December 18th at 12:01 am EST and follow through until 12:01 am EST on January 18th.

Invoice Notices
We will send your monthly invoice via email to the designated billing contact on your Account. If you would like more than one person to receive these emails, we can easily accommodate this (please contact us). Invoices are sent from the following email address: <admin@backjack.com>. Please ensure that all spam filters are set to accept mail from this address. You are responsible for keeping all contact information on your Account up to date. This can be done via email <support@backjack.com> or conveniently online via the Account Manager site:<www.backjack.com/cgi-bin/WebObjects/AcctMgr>. All invoices are sent via email. Hard copies are available upon request for a fee of $5.00 per month.

Signup Fees
When you subscribe to BackJack, the fees are as follows:

• Activation Fee - A one-time billing activation fee of US $25 (Cdn $27.50) is payable when you subscribe to BackJack. This fee is the same for both Plans and is 100% refundable should you cancel your subscription prior to your next invoice date.
• Subscription Fee - The Subscription Fee is pre-paid on a monthly basis (first month payable when you subscribe) and represents the fee for the applicable File Protection Plan chosen by you. This fee includes one Computer ID (User) and 2 GB or 2,048 MB of native (uncompressed) data. This fee is 100% refundable should you cancel your subscription prior to your next invoice date.
• Additional Storage (GB) Fees (optional) - When you subscribe to BackJack, you can request additional storage online via the Subscribe page (in per GB increments) and you are charged according to the pricing schedule outlined on our Pricing Page. The per GB fees vary according to amount required and File Protection Plan.

Monthly Fees
At the end of every 30-day period (based on the your join date), you will receive an emailed invoice outlining the fees associated with your Account. If your subscription date is the 29th, 30th or 31st of the month, you will be invoiced on the 28th of each month. If you reside in the US (or in any other country other than Canada) all fees are processed in US funds. If you reside in Canada, all fees are processed in Canadian funds. The invoice is broken down into three components as follows:

• Monthly Subscription Fee - fee for the applicable File Protection Plan chosen by you during the subscription process and pre-paid on a monthly basis. This fee includes one Computer ID (user) and 2 GB of native (uncompressed) storage.
• Additional Storage (GB) Fees - represents the fees for any additional storage that you have purchased with us. Per GB fees are based on the pricing schedule outlined on our website's Pricing Page and vary according to amount required and File Protection Plan. These fees are pre-paid on a monthly basis; however, you can purchase additional Gbs at any time throughout the month. When this occurs, we calculate the pro-rated fee per GB (until your next invoice date) and immediately charge you the revised amount (see below for full details). The full per GB fee will then commence on your next regular invoice date.

Multiple User Fee - fee applied if you have more than one Computer ID (user) active under the account on the date of your invoice. These fees are applied per computer ID (see BackJack's v4.5.5 Pricing for details) and are payable at the end of each month.

Once the invoice has been emailed to the billing contact on your Account, your credit card is automatically charged for the monthly fees associated with your Account. If you remit payment via check, payment is due immediately upon receipt of the invoice. Your subscription is automatically renewed on a monthly basis unless a cancellation request is submitted prior to the date of your next invoice (refer to Cancellation Policy for more details).

Increasing Your Reserved Storage Amount
At any time during your billing cycle, you are welcome to purchase additional storage with us. You can submit your request via email support@backjack.com or via phone toll-free in North America at 1 888 421 0220, internationally at + 1 519 599 5020 or via fax at (519) 599 5025. Your additional storage will become available on the effective date indicated by you (ie. immediately or on your next invoice). All additional storage fees are prorated and the fee charged will represent the cost per day for the remaining days left in your invoice period. This fee will be processed immediately. Below is an example of how purchasing additional storage is calculated (all calculations based on a 30-day billing period):

Example
Invoice date: Nov 18th
Pricing Plan: Advanced
Total Storage Amount (including 2 free GB): 13 GB
Effective Date for new storage amount: Nov 23rd
New Storage Amount (including 2 free GB): 18 GB

• Total Storage Amount - this is the storage amount that you prepaid for at the beginning of your invoice period.
• New Storage Amount - this is the amount of additional storage you are requesting to purchase part way through your invoice period. This fee is calculated based on the number of days from date requested (November 23rd) to the end of your current invoice period (December 17th). In this scenario, there are 25 days remaining in the invoicing period and they are purchasing 5 additional GB @ $6.00 per GB = $30. Therefore, the total amount owing is: 25 days @ $1.00 per day ($30/30 days) = $25

Summary -

Decreasing Reserved Storage Amount (optional)
You can decrease your reserved storage amount at any time during your subscription to BackJack. Please submit your request along with the date you would like the decrease to come into effect (ie. immediately or on your next invoice date). You can email support@backjack.com or via phone toll-free in North America at 1 888 421 0220, internationally at + 1 519 599 5020 or via fax at (519) 599 5025. The storage decrease will take place once the effective date is confirmed. You will be prorated for the unused days left in your invoice period. This credit will be processed immediately. The invoice following your request will be calculated based on your new reserved storage amount. Below is an example of how a decrease in your storage is calculated (all calculations based on a 30-day billing period):

Example
Invoice date: Nov 18th
Pricing Plan: Advanced
Total Reserved Storage (including 2 free GB): 13 GB
Effective Date: Nov 23rd
New Reserved Storage (including 2 free GB): 8 GB

• Total Storage Amount - this is the storage amount that you prepaid for at the beginning of your invoice period.
• New Reserved Storage - this is the new (decreased) storage amount that you are requesting part way through your invoice period. This fee is calculated based on the number of days from the effective date (November 23rd) to the end of your current invoice period (December 17th). In this scenario, there are 25 days remaining in the invoicing period and they are decreasing their storage by 5 GB @ $6.00 per GB = $30. Therefore, the total credit is: 25 days @ $1.00 per day ($30/30 days) = $25

Summary -

Storage Limit

You determine and select how much storage space is required for your Account (based on the size of the files/folders you want to back up along with the number of revisions for each file/folder). We will allow your Account storage limit to exceed 1.5 times greater than your total storage amount (ie. if your total storage is 2 GB, you will be able to exceed by 1 GB for a total of 3 GB). However, if you continue to stay over your initial reserved amount, you will be contacted via email <support@backjack.com> informing you of this overage. You will be required to proceed with one of two options:

1. Decrease your storage amount prior to your next invoice date.
2. Purchase additional storage.

If you choose to purchase additional storage part way through your normal billing cycle, the additional per GB fees are prorated and the fee charged will represent the cost per day for the remaining days left in your invoice period. This fee will be processed immediately. If you choose to purchase additional storage up to 2 days prior to your regular invoice date, we do not prorate in this situation; rather, we simply include the per GB fees for your new reserved storage level on your next invoice.

If you do not respond or proceed with either Option 1 or 2 above prior to your next invoice date, your account will be automatically charged for the additional storage overage (up to the next highest GB increment*) and this fee will appear on your next regular invoice. Your Account storage level is automatically increased and will remain at that level unless you contact us to indicate otherwise.

* example - total storage on your Account is 7 GB (reserved and free storage) - your storage level is currently at 9.2 GB; therefore, you have exceeded your 7 GB limit by 2.2 GB - since pricing is based on per GB increments, the 9.2 GB is increased to 10 GB which means your next invoice will represent a total of 10 GB (reserved storage and free storage included with your monthly subscription fee)

Payment Methods
We accept credit card payment via American Express, MasterCard and Visa. You are required to submit all relevant credit card information as requested, during the subscription process, in order to process payment.  We also accept payment via check after providing a credit card number as a backup to non-payment or NSF checks. The client will need to be pre-approved for check payments by contacting <admin@backjack.com>. If the client does not wish to provide a credit card number, then a credit reference check will be required.  The credit reference check involves the client completing a BackJack Credit Reference Form with 3 (three) references.  BackJack will conduct the reference check and approve the client prior to the account being activated. Credit reference checks take approximately 1 to 2 weeks.  If the client wishes to have their account activated prior to completion of the credit reference check, the client may provide a credit card for their first payment only.  Payments via check are due immediately upon receipt of the emailed invoice.

Non-payment of Signup Fees (credit card)
If BackJack is unable to process your initial Signup fees using the credit card information provided by you via the subscription process, we proceed as follows:

an email notification will be sent immediately to the billing and tech contacts listed on the Account so that both are aware of the situation
if we do not hear back or are unable to process the full initial fees within 7 business days of the original declined transaction, the Account will be placed in a suspended status and we will send an email to inform you of the suspension
if you do not make contact with BackJack within 15 days from the suspension email being sent, BackJack sends a registered letter informing you of the suspension. A registered letter is sent so that BackJack has formal proof that the letter has been received by you and that you are aware of the situation.
If you do not provide us with updated payment information within 30 days of the date of the registered letter, the Account is formally deactivated and the files are permanently purged from the BackJack servers.
The ability to conveniently update your credit card information is available online via BackJack's Account Manager site at: https://www.backjack.com/cgi-bin/WebObjects/AcctMgr. Contact can also be made via phone toll-free in North America at 1 888 421 0220, internationally at + 1 519 599 5020, via fax at 1 519 599 5025 or via email billings@backjack.com.
Once all outstanding charges have been paid in full, your Account is removed from suspended status.

Non-payment (credit card)
If BackJack is unable to process your credit card on the invoice date, an email notification will be sent to inform you of the outstanding invoice. If payment is not received by your next invoice date, your BackJack Account will be suspended. As soon as your Account is placed in suspended status, BackJack proceeds as follows:

1. an email notification will be sent immediately to the billing and tech contacts listed on the Account so that both are aware of the situation
2. if we do not hear back or are unable to process the full initial fees within 7 business days of the original declined transaction, the Account will be placed in a suspended status and we will send an email to inform you of the suspension
3. if you do not make contact with BackJack within 15 days from the suspension email being sent, BackJack sends a registered letter informing you of the suspension. A registered letter is sent so that BackJack has formal proof that the letter has been received by you and that you are aware of the situation.
4. If you do not provide us with updated payment information within 30 days of the date of the registered letter, the Account is formally deactivated and the files are permanently purged from the BackJack servers.
5. The ability to conveniently update your credit card information is available online via BackJack's Account Manager site at: https://www.backjack.com/cgi-bin/WebObjects/AcctMgr. Contact can also be made via phone toll-free in North America at 1 888 421 0220, internationally at + 1 519 599 5020, via fax at 1 519 599 5025 or via email billings@backjack.com.
6. Once all outstanding charges have been paid in full, your Account is removed from suspended status.

Non-payment (check)

Credit Card Number Provided by Client:
If BackJack does not receive a check within 45 days of the invoice date, the client's credit card will be charged.  BackJack will send an email at 45 days to inform the client that their credit card will be used to process the credit card.  If a check is received after a credit card charge has been processed, (after 45 days), the credit card transaction will be reversed by BackJack and the check will be processed.

Credit Card Number NOT Provided by Client:

If the client pays via check and payment has not been received within 45 days of the invoice date, the Account will be suspended. As soon as the client's Account is placed in suspended status, BackJack proceeds as follows:

1. An email is sent (45 days from the original invoice that BackJack did not receive payment for) to inform the client that the Account has been placed in a suspended status. The client and all users under the account will be unable to either backup or recover files via the BackJack servers during this time
2. If the client does not make contact with BackJack within 15 days from the email being sent, BackJack sends a registered letter informing the client of the suspension. A registered letter is sent so that BackJack has formal proof that the letter has been received by the client and that the client is aware of the situation.
3. If the client does not provide payment via check (or credit card if more convenient) within 30 days of the date of the registered letter, the Account is formally deactivated and the files are permanently purged from the BackJack servers.

Interest charges will be applied at 1.5% per month from the date of your initial non-payment. The client remains wholly responsible for all charges that accumulate on the Account from the time initial non-payment occurred. The client is also responsible for making contact with BackJack via admin@backjack.com to confirm all outstanding amounts payable prior to remitting payment via check. Once all outstanding charges have been paid in full, your Account is removed from suspended status.

If you wish to cancel your BackJack Account, please review our Cancellation Policy.